Frequently Asked Questions
Everything you need to know about your premium fitness equipment.
What is the standard shipping timeframe for HOIST equipment?
Most orders are processed within 2-3 business days. Large strength training equipment typically arrives within 7-14 business days via specialized freight carriers to ensure safe delivery.
Does HOIST Fitness offer professional installation services?
Yes, we offer professional 'White Glove' delivery and assembly services for an additional fee. This includes delivery to your room of choice, full assembly, and removal of all packaging materials.
What kind of warranty comes with my purchase?
HOIST Fitness products are backed by an industry-leading warranty. Residential equipment typically features a lifetime warranty on the frame and varying terms for parts, wear items, and upholstery.
Can I return my equipment if I am not satisfied?
We offer a 30-day return policy on most items. Products must be in original condition and packaging. Please note that return shipping costs and restocking fees may apply to large equipment.
Do you offer financing options for home gym setups?
Yes, we partner with leading financial providers to offer flexible monthly payment plans, allowing you to build your dream home gym now and pay over time.
How do I maintain my HOIST equipment for longevity?
We recommend wiping down upholstery after every use, checking cable tension monthly, and lubricating guide rods every 90 days with a high-quality silicone-based spray.