Returns & Exchanges

At HOIST Fitness, we stand behind the quality of our premium strength training equipment and offer a 30-day return window for items in original condition. We are committed to ensuring your home or commercial gym setup meets the highest standards of performance and satisfaction.

Return Process

• 1.
  Request Authorization

  Contact our customer service team to obtain a Return Merchandise Authorization (RMA) number within 30 days of delivery.

• 2.
  Prepare Equipment

  Disassemble the equipment if necessary and secure it in its original packaging, ensuring all bolts, weights, and accessories are included.

• 3.
  Ship the Item

  Affix the provided shipping label and schedule a freight pickup for large machines or drop off smaller accessories at an authorized carrier location.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned unit for quality assurance, your refund will be processed to your original payment method minus applicable restocking fees.